Sales and Returns

We are able to keep our prices competitive because we sell direct and charge NO SALES TAX. 

ProMotion Wetsuits are only available from our website and from our company store in Hood River, Oregon.  This insures that all customers will receive the best possible customer service and will have access to the widest range of models, colors, and sizes.  

We offer a 30-day return/exchange policy. We accept returns for a full product refund if unused and hang tags are still attached. Once a product hits the water, it's yours, so be sure to confirm the fit before getting wet.  

Website Security and Privacy

Your payment and personal information is always safe.  Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

ProMotion Wetsuits Warranty -

ProMotion Warranty and Repair information for our wetsuits, booties, ExoSkin, gloves, rashguards -UV protection, and buoyancy vests.

If the product is found to be defective under normal use and proper care, ProMotion will repair or replace the product at our sole discretion. The decision to replace or repair a product is made by the ProMotion Warranty Department after receipt of the defective product. At no time does ProMotion offer refunds. Defective product should be returned clean and dry, postage prepaid. Please include product description, product defects, requested action, return address (be sure to include postal code, especially for Canadian addresses), daytime phone number with area code, customer’s name and a copy of the purchase receipt sent to the address below. Items returned without a copy of the retail receipt or that is not in our online database will NOT BE COVERED UNDER WARRANTY.

ProMotion Wetsuits
416 Cascade Ave.
Hood River, OR 97031 USA
 
The following will not be Covered Under Warranty

>Products sold or classified as seconds
>Fading from sunlight
>Alterations
>Nylon II (jersey both sides) materials over 1 year old.
>Nylon I (jersey inside only) materials over 6 months old.
>Accessories over 90 days old
>ExoSkin materials over 6 months old.
>Broken Zippers
>Repairs or alterations done by anyone other than ProMotion Wetsuits.


Seam and Stitch Warranty

Flat-stitched products, glued and blindstitched products and liquid seam weld products:
>Limited 1-year warranty (from date of original purchase) on workmanship.
Neoprene Dry Suits (Excluding Waterproof Zippers):
>Limited 1-year warranty (from date of original purchase) on workmanship.
Fabric Dry Suits (Excluding Waterproof Zippers):
>Limited 1-year warranty (from date of original purchase) on workmanship.
Accessories:
>Limited 90-day warranty on workmanship.

General U.S. and Canada Repair Information

Repairs are to be returned clean and dry, postage paid. Please include the name and a daytime phone number with area code, return address (be sure to include postal code, especially Canadian addresses), product description, and requested action. For tracking, UPS is our suggested shipper.

Examples of suits that will be rejected for repair

The following suits will be rejected for repair and returned to the customer. Even if the customer is willing to pay for the repair, we will not accept the suit, as doing so will take away resources from valid repairs, jeopardizing their turnaround time.
>Re-gluing of seams using Aqua Seal, or like product.
>Patching of seams using duct tape, rubber patches, or like product.
>Re-sewn seams with sewing machine or by hand using needle and thread.

The suit is clearly worn and should be retired; some symptoms include but are not limited to:

>Cracked, dry neoprene
>Product has been misused or improperly cared for.
>Generally, any excessive repairs considering the condition or age of the suit.