- Shipping & Returns
Shipping & Returns
Our website should be up-to-date with the available colors and sizes, so it won't let you order an item that is out of stock. Generally, we will ship your order within two business days after receiving it. All orders are shipped from our company headquarters in Hood River, Oregon. Standard shipping is with UPS Ground or USPS Priority Mail. UPS Ground (in the 48 states) typically requires from one to five business days for delivery depending on your location (see map below). USPS Priority Mail is generally delivered in 2-3 days (including Saturday) and is a great option for smaller items, shipments to the West Coast, and orders going to Alaska, Hawaii, or Canada. We also offer 3-day, 2-day, and Next Day UPS services (not including weekends and holidays) but the cost is typically much greater.
ProMotion has an easy Return & Exchange policy:
You do not need to contact us before returning a product. Simply fill out the form enclosed with your order and mail it back to us using the carrier of your choice.
Returns and exchanges are accepted within 30 days of purchase. This is extended to 30 days after XMAS for orders placed around Thanksgiving.
For a full refund, items must be in brand new re-sellable condition with tags attached. Once a product hits the water, it can only be exchanged for another size. If you absolutely must return a used wetsuit, you will be assessed a restocking fee based on the items used value and the current condition.
Customer pays return shipping and we will pay ground shipping back to you on exchanges (USA Only). International customers pay all shipping charges associated with returns and exchanges.
ProMotion is not responsible for returns lost in transit, so please use a service that offers a tracking number and consider insurance.
Returns and exchanges can be sent to:
416 Cascade Ave
Hood River OR 97031